Dennis Oz: Welcome back to remodeler success podcast, the show dedicated to To elevating your kitchen and bathroom modeling business. I’m your host Dennis Oz and here i’m here to bring you Insights from every from every uh, and very best, uh in the industry from everything and the very best in the industry today I have a very special guest and uh, you know The business that we are going to talk about today is they are in new jersey for over like almost like two decades and Having like an amazing, uh, customer, um, appreciation here.

And also they’re bringing a lot of like new things to the industry with their innovations and everything. So, uh, you know, I don’t want to steal the storm. So I just wanted to introduce you, Rob Padula today. Rob, welcome to the show. How 

Rob Padula: are you doing? Pleasure. 

Dennis Oz: Yeah. Welcome Rob. Could you please introduce yourself?

Rob Padula: Yeah. So, um, my name is Rob Padula. I am the owner and president of Everest Marvel. We are a natural stone and manufactured stone slab distributor. Um, we have three locations, uh, Clifton, New Jersey, Freehold, New Jersey, and Norwalk, Connecticut. Um, so pretty much we span most of the tri state area. We go pretty much all up and down the eastern seaboard.

Um, and we basically are the direct importers from the quarries overseas of the stone slabs that pretty much wind up in your, countertops, fireplaces, slab showers, all that stuff. 

Dennis Oz: That’s a really interesting business, having those beautiful stones in the U. S. and importing them and manufacturing and also maybe making wholesaling operations. Could you please dive a little bit,, how was your journey compared to where you were, and where you are right now.

Rob Padula: Yeah. So it’s the, the industry has involved greatly. Um, when we started 25 years ago, um, it was pretty much marble existed or marble was used, but it was used. Mainly in Europe. It was used in America. It was mostly like bathroom vanities, and we used to do these little Fireplaces where it was like a 12 inch strip two legs a header and a hearth And there was there was a handful of colors, but it wasn’t anything crazy But most of the bulk of the business was granite we would import Thousands and thousands of granite slabs.

I mean At one point in time we were doing 90 containers a month and that was when we only had, uh, that was basically when we had the one location we had just started the second one in Jersey. And, um, it was 10 colors and basically the name of the game was just volume. It was just granite. How many slabs could you sell?

Um, all the colors were very similar. Uh, clients pretty much just knew they wanted one of those 10 colors and we would just basically distribute, uh, our customers would buy, you know, it was called bundles, so like seven bundles we would sell directly to fabricators. We work with architects, designers, kitchen dealers, all that stuff, but our direct sale goes to the fabricator.

And it was just granite, after granite, after granite, after granite. Um, over the years, granite literally just became, like, nobody wanted it. Like, today, we probably have, I don’t know, four or five colors of granite in the warehouse. And nowadays, it’s switched pretty much exclusively to marbles and quartzites.

And that’s just a completely different animal. I mean, it’s, it’s the, the quarries to this, to that, like everything has just changed. Um, you know, back in the day, you pretty much made your money on the buy. So if you could buy more containers, they would sell to you for cheaper. Whereas today it’s the complete opposite.

If you went over to Carrera with 30 million and said, I want, you know, all this material, they would literally look at you and be like, no, it doesn’t exist. So it’s, it’s just, it’s just a completely different animal nowadays. I mean, there’s, You know, I would say in Connecticut, we probably have a hundred different colors.

New Jersey, obviously a bit of repeated, but you know, we probably have a hundred different colors there. So it’s, it’s just, it’s a completely, completely, you know, back in the day you would have a fireplace, two legs and a header. Now it’s, it would be, you know, a quarter of a slab maybe. Now fireplaces, a floor to ceiling, you know, five, six slabs sometimes for one fireplace.

So it’s, it’s just, it’s literally done at 180. 

Dennis Oz: So basically this is going to be my next question. we are talking about fireplaces, right? I think it’s something that has maybe changed over the years.

How the customers Evolve over the years based on their requirements or like preferences? What do you think about this? 

Rob Padula: um, so I would say With the introduction of social media so back in the day you had You know, you have basically had the east coast the midwest and the west coast And for the most part, you know being a distributor we were always overseas at the shows So we would see what the west coast had which is pretty much what the east coast had You And then middle America was just kind of its own animal.

Um, and basically what happens is it starts at the coast and it works its way in. Um, and then, you know, over the years with social media and stuff like that, now, like what they’re doing in Connecticut, New York, New Jersey, like in the really high end areas, they’re seeing everywhere else. So even if they don’t have funds to do it, um, it would, it would absolutely, like, that’s the look they want.

So, basically, you have the marbles and all that stuff that were coming in, and I mean, I have to say, Christopher Peacock is probably the one that designed the iconic white kitchen. And it literally went from granite to all people want. It was a white kitchen. And for like probably the past 10, 12 years, it’s changing right now.

But for the past 10, 12 years, it was white kitchen marble. And that was that. So, I mean, the social media aspect there has, has, you know, really gotten it. And you’re seeing many, many, many, many more people working with designers. Whereas in the past, it was. You know, people will come in with their friends and this and that and just get their opinion on what they liked and and that Was that whereas now you have a lot of professional designers that are really driving exactly what’s going into these homes 

Dennis Oz: Very interesting.

That’s really interesting because yeah I’m gonna ask you a little more about the actual business because you have three locations Just want to ask you if these three locations they did have different customer base or let’s say we are importing it We are selling it to the Manufacturers, of course, is there any residential part of it any in other any locations are all like the same, let’s say when you look at our revenues, how do you actually bring those revenues and is that all business to business or do you have was this B to C business? the client side too? 

Rob Padula: So we don’t, we don’t sell anything to the clients and, um, it’s how the industry works, but it’s also because they can’t do anything with a, you know, thousand pound, you know, 120 by 70 inch slab.

They basically, you know, we have to deliver it to the fabricator who then is going to cut it up and install a kitchen. So we don’t do any direct sales to the clients. Um, it’s, it’s all to the fabricators, which is ironic because our business is almost exclusively driven by architects, designers, and builders.

So it’s kind of weird because they’re sending you the client, client comes in to look at a stone and really they’re not actually the ones buying it, you’re selling it to somebody else. Um, but with the three locations back in the day, like I said, there was only a handful of materials. So everyone pretty much knew what Ubatuba, San Cecilia, Gel Ornamental, what these materials were.

Um, And the client, like our fabricator, we would sell them 7, 10, 15 slabs in a clip. They would have them in their yards, and then the client would go look at them in their yards. Nowadays, with the marbles and, I mean, so our average container cost, let’s say, 20 years ago, if granite, was like 12, 000 to 18, 000.

I would say our average container cost now is probably 80, 000 to 100, 000. So, the materials have just you know, they’ve gone up exponentially in, in cost. Um, so the fabricators will not buy stock anymore. They send us all their clients. The clients will pick out their exact slabs and we’ll sell them just the slabs they chose.

So with that, we needed more locations, obviously, because if you know anything about the tri state area, although my Connecticut location and my Clifton location are 40 miles apart, that 40 miles over the GWB or the Tappan Zee, whatever road you take. Sunday at 2 a. m. is probably a 40 minute ride. Any other time of the day could be an hour and a half.

So with the traffic and when I’m, when I’m overseas a lot, uh, people make fun of us because the distributors out West are like, why do you guys have three locations within like 30 miles of each other? That makes no sense. Our, our delivery radius. It’s like 250 miles. I’m like 250 miles to us would be a day and a half drive with traffic.

So for us, we have many locations around to, to be able to have more clients come choose their exact slabs. Whereas back in the day, we could literally just send the trucks or make the drivers leave our own. So 

Dennis Oz: I think it’s also be convenient for your business partners to take their End user they are homeowners.

Let’s say bring it to you and pick their own slabs, right? Are you creating that convenience also for your partners? Are they bringing their customers to your slap yards?

Rob Padula: Now the client needs to see the exact slab and sometimes if we have 30 of the same material They’ll change a little bit in between each other whereas in the days of granite I mean no two natural stones are exactly the same but in the days of granite.

I mean they will really close You Whereas nowadays, I mean, some materials from slab one to slab 40, it’s, they changed. So, you know, somebody from Connecticut really is not going to drive to New Jersey to go look at something. Whereas somebody from New Jersey is really going to drive to Connecticut. So we opened the multiple locations to basically be able to, and it literally depends.

If you live on the West side of Manhattan, you’re coming to Jersey, you live on the East side of Manhattan. It’s way easier to go to Connecticut. So it’s just, you know, 

Dennis Oz: It creates its own strategy. In the upstate areas upstate new york people travel to connecticut location, right? Maybe they are working somewhere in new jersey They will of course stop by in your in your new jersey store, in your new jersey warehouse But again, this is this is a great strategy when you look at it, especially it’s uh, when overseas people are asking you this question Why do you have these three locations that close proximity?

But it makes right now sense because folks I’m sure that you’re tuning in from different states We have two major interstate ways here where the average speed is the lowest in the whole entire America it’s one in Long Island and then another one is just The one that is passage the Fort Lee goes to Connecticut and also goes to New York as well Those are the really jammed roads.

And if you’re just trying to kind of hit the road, yes without traffic 40 minutes Then it’s when you’re it’s 40 minutes when your average speed is 65 miles per hour Then when you go like 15 miles per hour Then you have a big problem there because you were going to bumper to bumper, this is the actual strategy when you think about the convenience of your actual customers because your business to business and the convenience of their Clients, this is how we shape the business In 2024 just to be able to make sure like we are all bringing that convenience and also happiness to our ideal target avatar, so let’s dive a little more in this Rob, because My next question is about to be your actual secret sauce I believe this is one of the secret sauce: just to be able to open up different locations here and there so What do you think about your Speciality and what do you think that really makes you, look that are that are different companies here? And this is what makes us unique. What do you think about this? 

Rob Padula: So for us, I mean, there’s there’s two main parts to our business. I mean as Complicated the the warehouses the cranes the trucks the everything you need to move this stuff handle this stuff. Whatever it Really? I mean Our job is pretty simple, right?

The clients come in to see a slab. They either like it or they don’t. Uh, the client doesn’t know whether the material is good or bad. Um, so if you put a slab there with problems, they take time out of their day. They take their day, they come in, they pick it out. And then we ship it to the fabricator. Also in the fabricator is going to say, Hey, there’s cracks in this, or this isn’t even, or whatever.

If they return it, then that client has to take another day off, come back, this, that, whatever. So. Basically, our biggest strong point is I’m overseas all the time. Um, I think it’s been three or four times already this year. Um, I’m usually in Italy about 10 times a year, things like that. So I’m going every six weeks to the quarries.

I’m hand selecting everything. Um, I’m rejecting most of what I see. So by constantly being there, I’m able to get the newest, best, cleanest material so that when the client comes in, they really don’t have to worry about anything like that. They just have to basically say, I like that. That’s pretty. That’s what I want to do.

Does it fit the budget? Um, and then number two is honestly customer service. Uh, we are. Extremely friendly. Like the clients, whatever they want, we’ll basically do, they want to move slabs, they want to pick slabs. Um, and it’s, like I said, it’s, it’s not that difficult. You really just have to have the right material in the right area.

And you have to have all the employees pretty much working together to make sure that the client is happy as possible, because we’re not dealing with our clients. Our clients are usually pretty easy because we’re business to business. So our clients, you know, we form these relationships with over the years.

It’s easy. Whereas their clients you’re now taking and meeting for the first time and you’ll probably meet like the average client. I would say, let’s say it’s like a half an hour, right? So you’re meeting this person for a half an hour and you basically have to make them walk into the warehouse. Want to buy something from you choose something without knowing the price and then go back to their client And be happy about the fact that they were sent there.

So it really comes down to customer service and having the right material 

Dennis Oz: This is where we underline the several times in this show we underlined and also emphasize the importance of customer service here and We’re going to talk about the challenges too, but some of the good Things that if you’re working business to business.

Working with the business owners, just like as smart as you, is really, sometimes you feel more comfortable. Yes, it’s not like maybe business to business operations compared to the other interviews that I conducted in this show. People are always saying, B2C is more profitable than B2B.

But b2b comes with its own, I would say comfort because you’re working with business owners and just like you said, they look some certain things and you don’t need to talk about pricing with them so many different times. I know I’m going to ask you about this. I’m going to ask you the challenges, but I’m sure there are also some challenges, but it comes with the big comfort.

Smart business owners just because they would like to improve their business too they would like to take their business to the next level, you are just one of their vendors and of course They value you and this creates a real nature connection between if you’re doing b2b It creates a real natural connection there.

So those are the good things So just like you uh, just like you’re on the line and the customer service is a very important part of it So let’s go to the hurdles, some challenges. And what do you think is just a really hard in this industry to serve your customers and also like your ideal customer avatar, let’s say?

Rob Padula: Well, I mean, it’s funny because one of the easiest aspects of our job is the fact that we don’t discuss, we basically don’t negotiate with the customer because the customer essentially is negotiating with the fabricator for the finished job. That can also be the biggest challenge of all because a customer comes in and you know, we have slabs in here that range from the price of a Honda to the price of a Ferrari and everything and anything in between.

So the client doesn’t know if they’re picking out a 6, 000 kitchen. 100, 000 kitchen. So for them, I mean, we can guide them high, medium and low, but they’re definitely our clients that like are not okay with that. Like they come in and they will really put up a stink and basically argue with you to high end to give them the price.

And you know, we’re like, listen, just call your fabricator. They’ll give you the pricing and this and that. And that’s probably like our biggest day to day hurdle. Um, you know, most people are excited to be doing the process. They’re excited to be picking out finishes because when you build a home or you remodel something, right, no one’s ever excited during demolition.

No one’s really ever excited during framing. You’re excited when you start to see the pretty things go into the house. Right. Um, and it’s great because we get the really upside of people. Um, and then there’s the clients that unfortunately, by the time they get to us, they’re like way over budget because.

You know, they didn’t expect this or they didn’t expect this. So then you get clients that, you know, it can be a little disgruntled because essentially they’re, you know, they’re trying to really penny pitch on what they’re choosing. And you’re not, you can’t really tell them what the cost is. So that that’s definitely a bigger.

Um, other biggest hurdle I would have to say was recently, uh, not recently. I think it was like five years ago now. Maybe, yeah, it was five or six years ago now. Um, they, so basically engineer courts, uh, in between the Granite and Marvel stage engineer courts is a, was a huge, huge thing. Um, and, and still is.

And they basically essentially did an anti dumping lawsuit against courts from China. And I would say at that time, probably 85 percent of the courts came from China. Um, so when they implemented the anti dumping duties, you know, we spend a lot, a lot of time overseas meeting with these manufacturers.

Finding the best, most realistic stones, this, that, whatever. Then when we actually get the line, you know, we have New York, New Jersey, and Connecticut as our distribution zone. So we spend countless hours, man, our samples, money, this, that, whatever, to essentially get the line out there for the samples for the customers.

And then all of a sudden, one day the government basically just says. Can’t import it anymore. And that was an industry wide problem. Um, but you know, 30 percent of your income all of a sudden just is gone. So, you know, you really, that was like really difficult. You had to really switch up, you know, where are you getting the courts from?

Find this, you know, get very, very creative and basically find a new line really quick, cause you can’t just ignore 30 percent of your income. That was probably, and that wasn’t just my company. That was. Everybody that was a distributor, everybody that was a fabricator, everybody that even touched that basically had to deal with that.

And that was probably the largest hurdle in our industry to date. 

Dennis Oz: I believe it was really hard to solve. Let me ask you this. How did you solve this problem? there’s no solution to this problem, right?

Because it’s extra tariffs on some particular goods what was your approach to solve this problem? 

Rob Padula: So to basically two tiered approach, um, the courts that we were importing from China. Um, they changed up the mix and they essentially made, you know, they substituted the courts for something else, which was the immediate, let’s say bandaid, and then essentially they move their factories to Vietnam, but it doesn’t take, it’s not like you can move a factory in a week, you know, it, it, it took time.

So, um, we had to go and find other companies in Italy and, and there were other companies. Um, mainly you went to China because it was cheaper, but when you can’t go there anymore, you know, fortunately we did work with a bunch of companies in Italy that were very good and this and that and everything. So we basically had to switch our companies.

Um, and now we have a new line from Vietnam that is actually printed and way more realistic. So it’s like anything, sometimes you’re, you’re forced to change with what essentially. You know as as crippling as it was now all of a sudden you’re like wow the product’s actually way better Um, so it was it was more of a multi tiered approach than just you know, we’re gonna do this, 

Dennis Oz: right?

but just like you said since you cannot really solve these problems overnight just like because of Huge factory cannot be transferred here and there. at the end of the day, that trade continues because you have to sell here because your clients, their customers are demanding services and products from you.

You have to continue. That’s number one thing that you have to deal with and i’m glad that you have like alternative solutions to that one and then you know It worked out. So this is great. Let me ask a little more about right now the um, your approach. You said you’re working with your designers and fabricators, right?

When you look at your overall approach to these people at least If you talk about bringing new business or even serving them, we are going back to an earlier part of this conversation, but how do you approach them in general?

Rob Padula: So the homeowners, we don’t go after because if we go after the homeowners and you know, we’ve done like Magazine articles, you know, this and that, and you know, all this stuff. And it’s all great. Right. Cause people come in and once they come in, they see you and whatever. But at that point, they’re kind of skipping to step two.

So when they come into us, they’re like, all right, I’m, you know, I’m here for a kitchen. I saw you guys in this magazine or this or that or whatever. And we’re like, yeah, so we don’t do that. We sell you the slab and whatever. So for us, it’s really architects, designers, and builders that we go after. Um, and by going after the architects, designers, and builders, they’re the ones that are really controlling, um, first of all, what materials the customer wants to put in their house, um, what they’re choosing budgets, things like that.

So for us, it’s more of the, um, you know, like the architects, designers, like designers, architects, whatever, like they love samples because basically they’re, before they bring a client here, they have to have an idea of what the client wants when they come here, they’re pretty much ready to choose. their slab.

Um, so you know, it’s cutting samples of material, getting them to the clients. Um, we invested heavily in in. You wouldn’t believe how hard it is to take a picture of a slab and get an actual color because if you snap it with an iPhone, it is If you look at the iPhone and you look at the slab, it’s not even the same.

So we, you know, we, which, you know, I know nothing about photography, I’m a stoner. So, you know, you have to bring in these photographers and they have to figure out how to get it to work. And then, you know, then you have to teach your warehouse guys, who, let’s be honest, are absolutely not photographers, how to set up these cameras and, and basically, I don’t want to say adjust it to make the stone look better, but you’re adjusting it to make the stone actually look what the stone looks like in real life.

And, you know, by doing all this, um, you know, you’re able to give the client like basically a much more real version with the photo and the sample. You know, they can really visualize it because an architect and a designer will do presentations or storyboards. And they’ll do this big presentation about a client and, you know, a sample is a six by six sample, a slab is 10 by six.

So when you have these bold veins, one sample is not representative of the slab. So some of those clients come in and they’re already set on buying this material and then they see the slab and they’re like, holy crap, what is that? 

Dennis Oz: So 

Rob Padula: you know, you really have to try as much as you can to get, you know, the true representation of the slab to them.

Because listen, we have, like I said, we have hundreds of colors. We don’t care if you choose this one or this one. We just want you to choose one that you’re happy with. So for us, it’s, it’s really getting, you know, and nowadays a lot of the architects have these rendering systems. So you can actually take the slabs, put them in a rendering system and essentially build your bathroom, fireplace, kitchen, and you can see what it looks like.

So for us, like we have to have photos of every single slab. We have to have samples of all this stuff. So it’s really just, just getting that information out to the architects and designers so that they can present it to the client. So when they bring the client in, the client essentially is. Expecting gets what they’re expecting, 

Dennis Oz: right?

This is great. Thank you so much for sharing that I asked you this question actually just because I just wanted to ask you a little more about your marketing How do you market your business? Let me let me ask them this way If you’re working business to business and your customers are actual business owners I believe networking is a big part of it But in addition to this one, what type of marketing activities or any kind of digital marketing or any kind of offline marketing, what’s your actual strategy when you are just looking at your marketing? 

Rob Padula: So we have, we have multiple salesmen. Um, word of mouth is absolutely huge. Um, that’s, you know, whatever. Relationships is like paramount. Um, you know, it’s just years of working with people that recommend you to people, things like that.

But, you know, now you’re bringing the digital aspect into it and with instagram and things like this, you know, people can just, you can hashtag anything and everything, right? And it comes up. So, you know, back in the back in the You know, hey, days of granite and stuff like this, even let’s say 10, 12 years ago, you know, we pretty much were New York, New Jersey, Connecticut.

We did, you know, Rhode Island, South Jersey, but basically it was people here and kind of like, let’s say where they live in their beach houses for lack of better, if you know this area. Um, nowadays, I mean, we do a ton of work in Florida. We do a ton of work in Montana. We do a ton of work in Wyoming. We even do work at West coast.

I mean, we do things in Nashville, Tennessee. So now it’s more, if you have the material and you put it out there in the like digital world and somebody is looking for it, like certain materials now, it’s not so much, like you can’t just go to the quarry and buy perfect dolemite. Like it’s, it’s, it’s maybe great blocks come out five times a year.

So, you know, if you have this material, the digital aspect literally gets you to show it to the entire United States. So at that point in time, you have clients calling you from, you know, middle America that are looking for this material that, you know, we are able to sell in the tri state area. Whereas maybe in middle America, there’s not this huge demand for it, but that particular client wants it.

So, I mean, being able to reach a much broader area has like greatly Greatly. And, you know, nowadays with trucking and all this stuff, it’s pretty easy to throw it on a truck. You ship it out there to their fabricator and they’re good to go. I mean, the world is real small now. So, 

Dennis Oz: And you’re pretty much like you said, word of mouth is one thing, right? So just to summarize what you said here. And another one is, of course the social media, especially visual part of it is playing an important role when you are maybe bringing more people to you and they will just look at the social media and, oh, where is this one is coming from?

So they will come and find it. This is how it works. I believe. Is it? 

Rob Padula: It’s, you know, just like a, just so we’re business to business. So we deal with the designers and architects in Manhattan, a lot of designers and architects in Manhattan have offices in LA, have offices in Florida, have offices elsewhere.

So like they’re down there looking for something and then they’re like, man, we can’t find what we could find back home. So they’ll call you up and they’re like, Hey, Rob, you know, this job, we need this, this, this, and this. So we’re like, all right, no problem. We have it here. You know, all right, can we get it to Florida?

Sure, we’ll get it to Florida. Put it on a truck, ship it down. So, you know, it’s, it’s kind of just that spread out of like, just the whole thing. And then, you know, we’ll get random calls from, we have a couple of designers in the Midwest that do very high end homes, and they just tell us all the time, like, we just don’t have, The resources you guys have on the East Coast here.

So for us, when they have the right jobs and stuff, they’ll just fly the client in, choose out the whole house. We’ll put it on a truck and we’ll ship it out. 

Dennis Oz: Yeah, this is great information. Thanks so much for sharing your golden nuggets about this. This is great. Just to wrap up, you’re coming to our show today, folks, I have a couple of more questions for Rob today.

Rob, let’s talk about this. Let’s say someone who is just listening or tuning in today and thinking about going into the natural stone industry either with a fabricator or wholesaler. And what advice do you really give these people about if they’re starting their journey or maybe if they started and they’re having some problems with some different aspects of the business, what would be your expert Advice there and what do you think about that? 

Rob Padula: I mean, I would have to say the first most important thing is work with other good people because like over the years, you know, I’ve always said if I won the mega millions, I wouldn’t stop doing what I’m doing.

I generally love it. I would definitely cut off some customers and not deal with them, but I wouldn’t stop what I was doing. Um, I mean, I know you need all your customers, but if you work with really good people that work with you. Um, you will build your business and you, and you will build it well, if you work with people that are essentially just out to scam you or have a problem or this or that or whatever.

And don’t get me wrong, we’ve all had it done to us and we’ve all, you know, work with the wrong people. But for the most part of you surround yourself with good, you know, good other businesses. Your business will go up as well. Um, I would say that’s probably the number one way people get hurt. It’s not and you know, you got to treat people the way you want to be treated like Every single job has problems Like if if you’re building a house and you think you’re not going to have problems you’re living in a fantasy world Like I don’t care how good you are how good the builder is how good whatever problems always arise The difference is how do you solve those problems?

Like do you instantly address them? Do you you know? They say the most expensive thing in business is a good reputation And that’s true. I mean, I’ve eaten jobs that I absolutely should not have had to eat, but you know what, that builder has given me so much work and that architect has given me so much work that essentially I have to make them look good.

So, you know, we, but you know, that person wasn’t trying to hurt me. They came to me and said, Hey, we have a problem. How did we solve it? And we’ve solved it together. Um, that’s probably the number one way people get hurt. Um, other than that, the best, the best business advice I ever got is just make sure you reinvest back in your business because the more money you put back into your business.

The more money eventually will come back to you 

Dennis Oz: investment. I was just reading some articles out there.

Rob, it’s really interesting. It was saying, if you believe that coffee shops are making a lot of money and you would like to open a new coffee shop, just because you think you’re gonna make a lot of money just like other people in the market, you cannot beat the guy who is in the corner who really loves coffees, Traveling other countries to taste different coffees and improve his service.

 And this passion will allow you to find correct people just like Rob said this passion will allow you to find to work with correct people and Make them your own clients and ongoing forward because you need these recurring people coming back to you Working with you every time. Rob, thank you so much for your sharing all your wisdom with us today. That was amazing Just the one last question if someone in our like a whole Audience, let’s say they would like to have some follow up questions because in our audience we have manufacturers, sometimes kitchen showroom owners, they are there.

They have some questions about some things and also architects. And also just like you said, builders are tuning in, they are, they’re listening and learning from us If they have a follow up question, or if they would like to give you a call and talk about Like the future opportunities.

What is the best way to reach out? Is that your website or just to let you know don’t shake your personal cell phone because it’s gonna be distributed 10, 000 The best way 

Rob Padula: I would say, I would say the best way, honestly, is just call the office. I mean, call, you know, call Everest 203 956 7428. Um, just get in touch, ask for me.

I’m here all the time. Um, you know, I’m definitely not an absentee owner. I probably should be a little bit more, but like I’m here literally all the time. So I’m happy to help anyone work with anyone, you know, any questions, any, anything, um, I’m always around unless I’m overseas, but for the most part. I’m always here.

Dennis Oz: Thanks so much. Thank you, Rob. Thanks so much for joining us. Thank you. Thank you. That was another episode of Remodeler Success podcast folks. We’re gonna see you next time. Goodbye. 

Rob Padula: Perfect. Thank you